Privacy policy

Data controller

Sorgo Anlagenbau GmbH
Hirschstraße 39
9020 Klagenfurt am Wörthersee
Austria
Telephone+43 463 34242Emailoffice@sorgo.at

Website and hosting

This website is provided through ChatGPT Sites by OpenAI; Cloudflare is involved as a technical sub-processor for hosting and content delivery. Technically necessary access data, such as IP address, time, requested page and browser information, are used to provide the website securely and reliably. This also applies without consent to statistics.

Four enquiry forms and Microsoft 365

We process enquiries from the general contact form, service request, plant finder / project enquiry and used equipment enquiry. Depending on the form, this includes name, company, email address, telephone number, country, technical and project information, free text and the file uploads provided for. Processing serves to handle your enquiry, communicate with you and, where applicable, prepare or conduct a business relationship.

The information is sent from the server via Microsoft 365 by email to the designated SORGO recipients. Your email address is used as the reply address. Form contents are not stored in the website database; technically necessary delivery, file and access metadata may be processed.

Automatic translation with DeepL

Foreign-language free text may be translated automatically into German with DeepL solely for internal handling of the respective enquiry. The translation is provided in addition to the unchanged original text. Name, company, email address and telephone number are not sent as separate translation fields. However, personal information you include in free text may form part of the text sent to DeepL; it is not fully anonymised.

Files and protected download links

You can submit files with service requests and plant finder / project enquiries. These are used solely to handle your enquiry and are not made publicly available. SORGO can retrieve them using protected download links. Technically necessary file and access metadata are processed for this purpose.

Access to incomplete uploads is generally limited to 24 hours; protected download links for submitted enquiries are generally valid for 30 days. Expiry of access does not mean that the underlying stored objects are physically deleted at that exact time.

Google Analytics

We use Google Analytics 4, provided by Google Ireland Limited, to statistically analyse and improve our website. The service is loaded only after you give your voluntary consent. The legal bases are Article 6(1)(a) GDPR and, for storing or reading non-essential cookies, Section 165(3) of the Austrian Telecommunications Act 2021 (TKG 2021). You can use our website and enquiry forms without statistics.

We collect page views, scrolling activity, clicks on external links and PDF downloads, as well as technical device and browser information and approximate location information down to city level. Cookies containing pseudonymous identifiers allow your browser to be recognised. Form contents are not transmitted as statistical data. Google signals and personalised advertising are not enabled.

Your IP address is processed when establishing the technical connection. According to Google, IP addresses from the EU are used to derive approximate location information and then deleted without being stored in Analytics. This does not mean that the entire analysis is anonymous.

Google processes Analytics data on our behalf. Google LLC in the USA and other subprocessors may also be involved. According to Google, transfers to the appropriately certified Google LLC are based on the EU-US Data Privacy Framework; standard contractual clauses are used for certain other transfers. Further information is provided in Google's data processing terms and information on international data transfers.

The following periods are planned for our integration:

Browsers may shorten cookie lifetimes. The Analytics retention period does not apply in the same way to aggregated standard reports.

You can change or withdraw your consent at any time, with effect for the future, via ‘Cookie settings’ in the footer. This does not affect the lawfulness of processing carried out previously. Withdrawal stops further statistical data transmissions; technically accessible Analytics cookies are removed. Data already transmitted is not automatically deleted as a result.

For questions or to exercise your data protection rights, contact us at office@sorgo.at. Further information is available in Google's Privacy Policy.

Data processing terms · International data transfers · Google Privacy Policy

External links and sales map

LinkedIn, Instagram and Facebook are accessed only via ordinary external links. When you click them, the respective provider’s privacy policy applies. No corresponding social media plugins, pixels or feeds are embedded. The SORGO sales map is provided locally and does not require an external map service simply to display it.

Legal bases

Secure website operation and handling general or business enquiries are based on our legitimate interests (Art. 6(1)(f) GDPR). Where a contract with you is involved, processing serves to prepare or perform that contract (Art. 6(1)(b) GDPR). Optional statistics are based on your consent (Art. 6(1)(a) GDPR).

Retention period

Information from enquiries is retained for as long as required to process them and, where applicable, for the subsequent business relationship. It is then deleted unless statutory retention obligations or the protection and enforcement of legal claims require longer retention.

Your rights

Subject to the legal conditions, you have rights of access, rectification, erasure, restriction, data portability and objection. You can withdraw consent for the future. Please contact office@sorgo.at to exercise your rights. You can also complain to the Austrian Data Protection Authority (dsb.gv.at).

As of

November 2, 2026